Refund policy

Heartwhatyoulove.com guarantees all of our plants and eco-friendly products will arrive in a condition that will make your green space proud. We guarantee all of our plants for 30 days from the purchase date to be healthy and arrive in good condition.  Note: In November-February this policy only applies to plants labeled "hardy." If you purchase a plant that is not hardy and it ships to, or ships through a freezing area, we cannot offer a replacement.

If you receive a damaged or defective item due to shipping hazards, please contact us immediately at Info@heartwhatyoulove.com. We will either replace at our expense or, depending on the circumstances, provide you a full or partial refund. We ask that you send us a photo of both the plant and box it came in before issuing you a replacement or refund.

If the damage has occurred after receiving the plant, our service team is here to help! Please send us your questions at Info@heartwhatyoulove.com with at least 3 images/picture of the plant and details of your problems. Please be aware that repotting the plant into a new container or other forms of neglect will void the 30-day guarantee.

If your order does not arrive within 7-10 days from the date of your scheduled delivery, please contact us right away at Info@heartwhatyoulove.com. We will either replace at our expense or, depending on the circumstances, provide you a refund. However, if the lost product is due to an incorrect shipping address or missing information entered at checkout, no replacement or refund will be provided.