Warranty Policy

Warranty Policy

Customers should first contact their place of purchase to determine the reseller’s warranty policy. HeartWhatYouLove.com warranty will take effect after the expiration of reseller’s policy.

HeartWhatYouLove.com warrants its products for a period of 3 months (90 days) from the original date of purchase. Warranty is valid only with proof of purchase. Warranty does not apply to defects or failures of product caused by; neglect, misuse, negligence, accident, abuse, mishandling, misapplication, alteration, modification, unauthorized/unreasonable use, or any uncontrollable environmental damage.

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Returns & Refunds

For any return, customers should first contact their place of purchase to determine the reseller’s return policy.

A Return Material Authorization (RMA) number must be obtained in advance by contacting a customer service representative via email at SupportHeartWhatYouLove@Gmail.COM

Merchandise returned to GCIG must have an RMA number displayed on the box and a copy of your proof of purchase inside the package.

Absolutely no refund after 30 days of purchase from HeartWhatYouLove.com. A restocking fee of 15% will be deducted from any refund, ask the representative for further details. Refund policy for US only.

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Exchange & Replacement

No upgrades or exchanges for a different design. 90 days limited warranty for exchange of product due to malfunction, failure or defect, missing parts or components. Exchanges will be for the same item, within 3 months of the original purchase date.

A Return Material Authorization (RMA) number must be issued by HeartWhatYouLove.com prior to returning any product or part. To obtain an RMA, please contact HeartWhatYouLove.com via email at SupportHeartWhatYouLove@Gmail.COM and a team member will provide you with the RMA.

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Shipping & Costs 

Customers will be responsible for shipping costs of merchandise sent to HeartWhatYouLove.com. Please consult a HeartWhatYouLove.com customer service representative for details.

When shipping any item to HeartWhatYouLove.com, please consider using a trackable shipping method, and do not forget to insert a copy of your approved RMA form in the package (It’s advisable to keep a copy for your records as well). HeartWhatYouLove.com cannot be held responsible for lost or misdirected shipments.

Live plants take 3-5 days to prepare for shipping.

We are currently shipping Monday-Friday.

It is safe to ship in winter, however we do recommend adding a heat pack if you are experiencing extended freezing temperatures. Heat packs must be added for cold climates Nov - Mar to qualify for the guarantee.

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